Refund policy


Returns & right of withdrawal

14-day right of withdrawal

You have the right to withdraw from your purchase within 14 days of receiving your order, in accordance with the Swedish Distance and Off-Premises Contracts Act (lagen om distansavtal och avtal utanför affärslokaler). You don't need to give a reason.

How to return

  1. Email us at info@storybyde.com within 14 days of receiving your order. Include your order number and which items you want to return. You may also use the EU standard withdrawal form.
  2. Send the items back to us within 14 days of notifying us. Items should be unused and returned in their original condition and packaging, including the STORY gift box.
  3. Return address: Sales & Inspiration by No. 10 AB (STORY), Furegatan 15, 273 32 Tomelilla, Sweden.

You pay the cost of return shipping, unless the item is faulty or we sent the wrong item.

Refunds

We refund the purchase price, including the original standard shipping cost if you return your whole order, within 14 days of receiving your withdrawal notice. We may wait to refund until we have received the items back. The refund is made using the same payment method you used for your purchase.

If an item has been used or handled more than needed to examine it, we may deduct an amount corresponding to its reduced value.

Exceptions: personalised items

The right of withdrawal does not apply to items made to your specifications. This includes:

  • Your Code custom bracelets
  • Bracelets engraved with a name, date, text or code you have chosen
  • ICE bracelets engraved with your personal or emergency information

Please double-check your engraving text before ordering. Our standard code bracelets (such as O.L, N.Q, F.N.O, P.T.W, S.H.E and Y.T.O) and Pure Story bracelets are covered by the 14-day right of withdrawal.

Faulty items

If your item is faulty, you have the right to make a complaint under the Swedish Consumer Sales Act (konsumentköplagen) for up to three years from receiving it. Contact us within a reasonable time after you notice the fault – a complaint made within two months is always considered to be on time. Send us a photo of the fault and your order number, and we'll repair, replace or refund the item. We cover return shipping for faulty items.

Questions

Email info@storybyde.com and we'll get back to you.